HVAC tips
What Counts as an HVAC Emergency? When to Call 24/7 Service
Our phones ring 24 hours a day, and homeowners often ask: "Is this really an emergency?" Here's how we think about it.
Call immediately (safety issues)
- Gas smell — leave the house, call the gas company, then call us
- Carbon monoxide alarm — get outside, call 911, then call for emergency heating repair
- Burning smell or smoke from the unit — shut it off at the breaker
- Sparks, buzzing at the panel or a breaker that keeps tripping
- Water pouring through a ceiling from an attic air handler
Call for 24/7 service (comfort and health)
- No AC during a heat advisory, especially with infants, elderly family members or pets — see emergency AC repair
- No heat with outdoor temperatures below freezing — risk of frozen pipes
- Complete system failure before a holiday or weekend
Can usually wait until morning
- AC struggling but still cooling somewhat
- Unusual noise with normal operation
- One room too warm or too cold
- Thermostat scheduling issues
What to do while you wait
In heat: close blinds, run ceiling fans, stay hydrated and move to the lowest floor. In cold: close off unused rooms, open cabinet doors under sinks on exterior walls and let faucets drip.
Airbourne Air Conditioning provides 24-hour emergency HVAC repair in every Tennessee city, from Nashville to Johnson City. Call (855) 459-5498 — a real person answers.
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